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Privacy Policy

Thank you for visiting the website of Thu Cuc International Hospital. We understand that the security and privacy of personal information are of great importance to all customers. Therefore, we commit to protecting the personal information of patients, making every effort and using appropriate measures to ensure that the information provided by patients to us is kept secure and protected from unauthorized access.

This privacy policy will explain how we collect, store, use, and secure patient information during the usage process. The privacy policy may be changed or supplemented at different times to fit the development of services and changes in relevant legal systems. The changes will be effective immediately upon being posted on the website, so patients are advised to always check for the most accurate information.

1. Purpose of information collection

When registering to receive promotional information from Thu Cuc’s website or when seeking direct consultation from a doctor, patients will be required to provide personal information such as email address, phone number, and full name. All information will be recorded and stored in the website’s data center.

We will use the information provided by patients to provide services and information as requested. We also use your information to improve the layout and content of the website to suit users, identify visitors to the website, and send information about products or services to you. If you do not wish to receive information from us, you can opt out at any time.

2. Security

To ensure customer information security, information security is paramount. We have appropriate technical and security measures to prevent unauthorized access or destruction and to safeguard your information. Your personal information will be collected on secure servers, stored centrally, backed up, and encrypted. Information management personnel and related staff only have limited access and must strictly adhere to security standards.

You are absolutely prohibited from using any programs, tools, or other means to interfere with the system or alter the data structure. The distribution, dissemination, or encouragement of any activities that interfere, disrupt, or intrude upon the data of the website system is strictly prohibited. Any violations will result in the revocation of all rights and, if necessary, legal prosecution.

3. Information sharing

Thu Cuc understands that patient information is a crucial part of service development, and therefore, we commit not to sell or exchange patient information with any third party. Except for the following cases, patient information may be shared with third parties:

– With the patient’s consent to share.
– When requested by the competent legal authority, and this is necessary and appropriate to comply with legal requirements.
– When that information needs to be provided to protect our rights, property, or safety, as well as those of the patient, relevant individuals/organizations in information exchange to prevent fraud and reduce risks.
– When that information needs to be provided for cross-referencing or clarifying information with a third party to ensure the accuracy of information.

4. Patient rights

Patients have the right to access their personal data, and they have the right to request us to correct any errors in their data without charge. At any time, you also have the right to request us to stop using your personal information for marketing purposes.

Thu Cuc sincerely appreciates your trust and use of our services!

    Please provide us with your requests and contact details for the best support